Updated: 1 September 2023
Fun packaging, less-than-appealing security features
Look & Feel 4/5
Licensing & Safety 2/5
Game Selection 4/5
Payment Options 4/5
Customer Support 4/5
Сustomer Reviews 5/5
Bonus 0.9 BTC
Wagering Requirement 40x
No Deposit Bonus -
Live Chat Yes
With a quest-style design and 5,000 + game, BitcoinCasino.io definitely invites attention. But, fun exterior aside, is this online casino really safe? In our Bitcoin casino review, we take a deep dive to uncover the truth...
Pros & Cons
+Huge game offer
-No games by ELK Studios or Nextgen
Be rewarded for your adventures
When you start playing at Bitcoin Casino you’ll be welcomed with a package that is valid until after your third deposit. For every deposit until then you’ll get a bonus of up to 0.1 Bitcoin or equivalent. Which means you can get you up to 0.3 BTC in bonuses. This will offer you some extra cash to enjoy the big amount of games with.
- 100% up to 0.1 BTC
- 50% up to 0.1 BTC
- 50% up to 0.1 BTC
And, it gets better:
At Bitcoin Casino, bonuses are available in BTC, other cryptos, and even fiat!
This is definitely refreshing to see – sadly, some blockchain casinos still overlook altcoin gamblers.
Other available bonuses
- Weekend Attraction: When you deposit a minimum of 0.003 Bitcoin during the weekend, you’ll receive 20 to 100 free spins.
- Choose your alter ego: After choosing a new friend, you also get to enjoy benefits that this character brings you. So choose wisely. To give you an example, Hanzo gets you a double amount of comp points for every bet while Amaryllis will just bring you luck.
- Regular Tournaments: You can find new tournaments to participate in regularly.
If you sign up for the loyalty program you can level up and win great rewards. You’ll start at Coin Village, progress to Treasure Oasis, then move to Freespin Mines, on to the Jackpot Dungeon and finally, to Fortune Island. Every new level will get you great rewards. But don’t be fooled; it’s not easy to reach the next level.
+Nice loyalty program
-Relatively low bonuses
Look & Feel
Easy navigation + fun quests
Upon entering the casino, you’ll get to know their eight animated characters. Choose one of them to accompany you on your adventures. This character will stay with you through all your quests and every time you level up. It’s almost like an extra casino game.
We love this playful approach to a loyalty program so Bitcoin Casino definitely gets extra points for that.
What about the rest of the design?
Well, it’s definitely straightforward and easy to navigate. You can select games by cryptocurrency, game category or provider – even a complete newbie wouldn’t get lost.
Granted, some would consider the design a little loud. Us? We like the approach. It’s a casino, not a corporate website. They get to be a little more colorful.
+Animated avatars to accompany your quests
+Fun and colorful
Select games by your preferred payment option
First, the good news: BitcoinCasino.io offers a wide variety of slots and table games.
On the homepage, you can find quick links to the most popular slots, including Mega Moolah, Aztec Magic, and Platinum Lightning. If you’re looking for table games, there are plenty to choose from, too, including blackjack, baccarat, and roulette. The live casino offers even more options, including live blackjack, live baccarat, and live roulette.
- Live Casino
- Live Baccarat
- Live Punto Banco
- Live Blackjack
- Live Roulette
- Dream Catcher
- Casino Poker
- Live Casino Poker
- Video Poker
- Scratch Cards
- Virtual Sports
A nice detail in the game lobby is that you can search for games by payment method. This way you’ll know straight away that you can play the Atlantic Treasures by Spinomenal with Bitcoin and Aztec Magic by BGaming with Dogecoin. Unfortunately, not all games are available for all currencies.
But, before we cover BitcoinCasino.io’s popular games, let’s talk about one that’s (notoriously) missing:
Bitcoin Casino doesn’t have Crash!
That’s right, this online casino lacks one of our favorite Bitcoin-themed games out there – Crash.
On the plus side, it still has other crowd pleasers:
Casino without slots? No way!
Thankfully, BitcoinCasino.io has more than enough slots for you to pick from.
There are currently more than 500 different slots games on the site, from big-name providers and smaller studios, too.
You can also select slots by provider where you can find all the big names like NetEnt, Amatic, Microgaming, Quickspin, and many more. So you can easily play Secrets of Atlantis by NetEnt, Billyonaire by Amatic, Tomb Raider by Microgaming, Tokyo Go by Quickspin, and all your other favorite games.
You’ll also get to choose from a plethora of jackpot games, including all the big names like Mega Moolah by Microgaming.
There are multiple table games on offer at Bitcoin Casino. The biggest ones are baccarat, roulette, blackjack, craps, and card games. These also have their own section in the lobby. You can also find these games and more in the live casino, where the games are presented by a nice presenter.
For the fans of poker, there are also many options for video poker as well as for casino poker. There’s no better way to practice your poker skills before joining a real-life tournament.
Finally, in case you are looking for some casual fun, you can navigate to the casual games section. Here you’ll find games like dice, virtual races, minesweeper and more.
+Huge games selection
+Option to play for fun before registering
+Many options for all game types
+Easy to select your favourite games
-Not all games available for cryptocurrencies
Licensing & Safety
Player safety is a top priority
First, the good news:
Bitcoin Casino is a licensed casino.
They hold a gambling license by the government of Curaçao. While this is not the strictest regulation, a Curaçao license is still reassuring and provides some peace of mind.
But, there is a fine print here:
Not all countries recognize the Curaçao licenses. The following territories are restricted at Bitcoin Casino:
- United States of America
- United Kingdom
Some review sites will tell you to change your location with a VPN. Since VPNs route your traffic through a different country, they hide your original location and the casino can’t stop you from playing.
This is not a good idea at all.
While Bitcoin Casino doesn’t usually run ID checks on registration, they might ask about your identity when you cash out. What happens if they find out you lied? Your account could get suspended and you’d lose your money.
Country restrictions are a common issue for Curaçao-licensed casinos.
Bitcoin Casino isn’t the only gambling site where you’ll face this issue. Big-name providers like Stake and BC.Game are also licensed in Curaçao and restrict users from banned countries.
Unfortunately, this isn’t the only issue with Bitcoin Casino.io:
Five-Minute Cash Out? Guess Again!
When you first go to the casino website, you’re greeted with a large sign that promises 5 minute withdrawals:
But is this really the case?
No. Report after report say that withdrawals take much longer.
The 5-minute cash-out seems to be purely a marketing ploy. They don’t mention the promise in their Terms & Conditions (which would be legally binding), nor do they offer tips for faster processing.
And, while this might seem insignificant (bank transfer can be delayed), it tells us two things:
- The casino is happy to lie for marketing. They’ll tell you nice things and not deliver.
- They don’t take meaningful responsibility for their promises. The withdrawal time promise isn’t even touched on in the TOC.
But wait, there are more issues ahead:
Now, let’s preface this by saying:
Any online casino, no matter how fair, deals with scam accusations.
Gambling is a risky activity. You can lose large amounts of money and suffer serious real-life consequences (ruining your credit comes to mind). So, it’s really no surprise that negative reviews and scam accusations are so (oh so!) common in the industry.
Any disgruntled gambler can say the casino cheated – when it was, in fact, their own greed that got the best of them.
That said, the sheer amount of scam accusations for BitcoinCasino.io is astonishing. When so many people complain, you get to thinking:
What are the chances that this casino got all the sore losers? Very low.
More probably, there is truth to the claims. Just check out their TrustPilot profile – it’s almost 100% scam accusations.
But hey, it might not be that bad, right? Anyone can write on TrustPilot. Sure, that’s also what we thought, until we saw some BitcoinTalk posts with tangible proof of dishonest treatment.
And, speaking of BitcoinTalk:
Social Media “Ghosting”
These days, a social media presence is essential for any brand. It’s a way for casinos to connect with players and the general crypto community. So, it means something when a provider’s team suddenly disappears.
BitcoinCasino.io used to be very active on the BitcoinTalk forum, responding to issues and queries. For the past few months, however, they’ve all but disappeared.
This social media ghosting is not a good sign. It means that the team is no longer interested in engaging with the community. It could be a sign that the casino is in trouble, or it could simply mean that the team has moved on to other projects.
Either way, it has lead to loyal customers feeling abandoned. Plus, with the scam accusations piling up, this social media silence isn’t helping BitcoinCasino.io’s case.
Our final issue is (admittedly) a petty one.
BitcoinCasino.io’s Terms & Conditions and FAQs are not easy to find – not one bit.
In fact, they’re hidden in the bottom of the footer, where most people wouldn’t even bother to scroll down.
Here’s how you can find them:
As you can see, the information links are not prominent at all. This type of ‘hiding in plain sight’ isn’t typical in the online gambling industry, and it leaves a bad taste in our mouths.
On the plus side, BitcoinCasino.io’s support team is very easy to find, and they have all the contact information you would need.
With so many issues and scam complaints, is Bitcoin Casino even a good provider? That’s up to you to decide.
However, if you’re looking for alternatives to Bitcoin Casino, here are a few (more reputable) suggestions:
All these casinos are licensed and regulated, offer a wide variety of games, and have positive user reviews. They are (of course) also crypto-friendly.
+Responsible gaming available
-Some territories are restricted
Six cryptos, fiat payments, and... slower transactions
You can choose to pay with 6 different cryptocurrencies (Bitcoin, Litecoin, Dogecoin, Bitcoin Cash, Ethereum, Tether) and many different fiat currencies at Bitcoin Casino. For these last currencies, you can use several methods like credit cards, e-wallets, Ecopays, Paysafecard, and more.
- U.S. Dollar
- Norwegian Kroner
- Canadian Dollar
- Australian Dollar
- Russian Rouble
- Chinese Yuan
- Japanese Yen
All methods offer instant payment processing and none of them incur any fees. On the flipside, the promise of five-minute withdrawals is definitely exaggerated – but we already covered that issue.
If you need help depositing with a cryptocurrency, there’s a manual available for you.
- Credit cards
- Prepaid cards
- Online banking
It might happen that you are subjected to a KYC check if you are requesting your first withdrawal. This is due to the license rules and to help you keep your money safe. You don’t need to worry, though, this is a standard process that doesn’t take much time.
Unfortunately, it also means that you cannot play anonymously at Bitcoin Casino – and that VPN workarounds don’t really work for banned countries.
+6 different cryptocurrencies accepted
+Fiat currencies accepted as well
+Help with depositing
Get your questions ready and fire away
If you want to get in touch with the casino, you have three options, all available 24/7.
The best and most efficient one is live chat, but you also have access to a contact form. Finally, you can also file an official complaint. Granted, the Complaints section is all the way down in the footer (hidden along with the FAQ and T&C). Still, it’s a step in the right direction, especially with all the scam reports.
For the more general questions, there is also a FAQ page. Here you’ll find answers to questions such as How do I claim a Welcome Bonus and How do I register? As we covered above, this section is somewhat hidden – that’s points off in our book.
We have two other issues with the support, too:
- It’s not available in many languages so international players might struggle to get the help they need.
- Some gamblers have complained that the agents were all but useless in solving more complex queries.
Personally, we never had an issue with the BitcoinCasino.io support team – but, once again, we have to offer a platform to the issues raised.
+24/7 Live chat
-Few languages available
-User reports of unhelpful agents
-Difficult to find FAQ and Complaints section
Do you agree with us?
Hi Thomas. We're sorry to hear about your troubles with BitcoinCasino.io. Please email us your BitcoinCasino.io username at email@example.com so that we can take up the issue with the casino. Even so, we must note that it's common for casinos to reject cashouts for users who have made multiple accounts. We talk more about this in our dedicated payout refusal article.
Stay away from this casino. I have clear proof that if you open an account and win from the first deposit, they will do whatever it takes not to approve your withdrawal in time , by asking stupid verification and rejecting them all the time . I have an old account on their website where my loss is around 8k eur. If I withdraw on this account, they send the bitcoin without asking for anything. I opened a new account from a different device, deposited 250 EUR, won 2400 EUR and they are asking me for crazy verification pictures which they reject all the time . So the only option you have is loosing
Best. Casino. Ever!
The avatars are AWESOME. It's the only casino I know that does that, and I think it's a pretty cool feature. I haven't played much, but so far I'm really liking it. It's a 5-star playing experience, really.
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About the author
Fern is a seasoned writer in the crypto casino world. With expertise in blockchain and writing, she produces well-researched content covering industry trends and casino reviews. Beyond tech, Fern offers user insights and regularly connects with iGaming experts. Plus, she’s an avid video game enthusiast.