Updated: July 7, 2022
Is it safe? Or is BitStarz a scam?
Look & Feel 4/5
Licensing & Safety 3/5
Game Selection 5/5
Payment Options 3/5
Customer Support 5/5
Сustomer Reviews 3.8/5
Bonus 5 BTC + 180 Free Spins
Wagering Requirement 40x
No Deposit Bonus 20 Free Spins
Live Chat Yes
Unlike some run-of-the-mill gambling sites out there, BitStarz offers a complete playing experience. It includes a vast selection of games from all the top providers, and it's full of mouth-watering promotions. It asks you to "Dream big, win bigger," and it lives up to this ambitious slogan with accolades such as the Best Online Casino Award (2018) and the Player's Choice Award (2019). However, any casino with a large player base is not without its detractors, which is why we took a closer look at this popular brand.
Pros & Cons
+Generous and varied promotions
+Big game selection
+All the best providers
+BTC to EUR converter
-Limited language support
-Lack of transparency
A vast array of generous promotions
You're off to a good start at BitStarz, with a four-part welcome package offering you up to 5 Bitcoins and 180 Free Spins.
- 1st Deposit Bonus: 100% up to 1 BTC + 180 Bitcoin Free Spins
- 2nd Deposit Bonus: 50% up to1 BTC
- 3rd Deposit Bonus: 50% up to 2 BTC
- 4th Deposit Bonus: 100% up to 1 BTC
Although the bonuses are available in many currencies, it doesn't take a math genius to figure out that if you want to get more bang for your buck, definitely choose Bitcoin for your welcome bonus (hint: 1 BTC is worth a lot more 100$).
Do note that you will have to play through your bonus funds at least 40x before you can withdraw any winnings. In addition, you have to fulfil these wagering requirements within 7 days. After that time, the bonus expires.
While strict, the terms and conditions for this welcome bonus aren't unusual for Bitcoin bonuses.
But is BitStars's welcome bonus worth it? It depends.
It's certainly more value than most other Bitcoin casinos offer you. Other popular casinos like Stake, for instance, don't have any welcome bonus.
However, to fully take advantage of this offer, you have to play through the bonus and wager its winnings within seven days.
If you're already looking to spend some time at the casino, that shouldn't be an issue. But, on the other hand, casual players may struggle to find value here.
Our tip? Before you commit your funds, redeem the 20 Free Spins you get on registration and see if the casino is worth your time.
BitStarz No Deposit Bonus
As soon as you create an account at BitStarz, you unlock 20 Free Spins to test the product. The spins are all yours simply for signing up; no deposit nor BitStarz bonus code is required.
You can use it to get a good feel of the casino, spin some slots and maybe even win Bitcoin with no risk!
While this bonus is 100% legitimate, it does come with some restrictions. For instance, there is a wagering requirement, and you have to finish the KYC process before withdrawing any winnings.
Do note that the casino states that players with disposable email addresses are not eligible for any free spins.
We recommend you thoroughly read the terms and conditions of the offer before signing up so you don't have any unpleasant surprises.
BitStarz Canada - Bonus For Canadian Players (in CAD)
Canadian players are not forgotten at BitStarz!
If you'd rather play with real money, you'll be happy to know you can get up to $2000 (Canadian dollars) with your full welcome package.
Here's how the Canadian bonus works:
- 1st Deposit Bonus: 100% up to $400 + 180 Free Spins
- 2nd Deposit Bonus: 50% up to $400
- 3rd Deposit Bonus: 50% up to $800
- 4th Deposit Bonus: 100% up to $400
BitStarz no deposit bonus is available for Canadian players!
Other BitStarz Promotions
The welcome offers are just the tip of the promotional iceberg at BitStarz casino. Some of the other freebies that might come your way include bonus credit, free spins, and, in some cases, even a Tesla!
This casino's list of regular promotions includes things like:
- Slot Wars: as a regular player, you can play for your share of $5,000 and 5,000 free spins, which are up for grabs every single week.
- Table Wars: if you're looking for bragging rights in addition to a nice prize pool, maybe you'll want to try your luck at the Table Wars. There, you'll get a weekly chance to win $3,000.
- Monday Reload Bonus and Free Spins Friday: the easiest ways to get your hands on a nice bonus are the Monday Reload Bonus and the Free Spins Friday. You only have to deposit to qualify for these bonuses.
While this is a decent selection of promotions, we think that other casinos bring more to the table when it comes to regular rewards. Stake, for instance, hosts a weekly $100,000 giveaway, with individual prizes going up to $5,000, which is more than the full prize pool for the Slot Wars.
What's more, BitStarz doesn't have an advertised VIP program.
+Generous welcome bonus
+Lots of side promotions
+Free spins bonus without deposit
-No advertised VIP program
Look & Feel
Nice blend of sober and fun design
As expected, you can access the website on both smartphones and computers. While there is no BitStarz app, the website is fully responsive on smaller screens.
When playtesting BitStarz casino, we didn't find any major bugs. The platform performs well on both desktop and mobile devices, with fast loading times and intuitive navigation.
The very first moment you open the BitStarz page, you are greeted by the bonuses on offer, which is quite handy if you're trying to browse the best offers.
However, if you're looking for the game selection, you have to scroll down past the promotions. Then, you can browse the different game categories available. This vibrant, colourful area showcases all the different slots, table games, and more but still maintains the casino's visual identity.
But does it look good? While the answer is somewhat subjective, we thought BitStarz offered an appealing website with a distinctive visual vibe.
+Easy navigation due to its clean interface
+Fast loading times
Many top games to choose from
There is much to like about BitStarz's game selection.
As soon as you enter the lobby, you can see their top games. You should be able to recognize a few famous titles in this section, such as Book of Dead, Bonanza, and Jammin' Jars. However, there are many other games on offer at BitStarz Casino.
You get to choose from a vast selection from over 30 providers, including several new releases, which means you can be sure never to miss another brand-new slot again! You also don't have to worry about missing out on classics like Immortal Romance or Butterfly Staxx because these games are also available at BitStarz.
Speaking of classics, the infamous jackpot game, Mega Moolah, is also available, alongside other progressive jackpots that might give you the chance to win even bigger.
The sheer variety of casino games available is impressive: not many casinos accepting Bitcoin payments offer as many different games as BitStarz.
- Jackpot slots
- Progressive slots
- European roulette
- American roulette
- Live roulette
- Live blackjack
- Live baccarat
- Video poker
- Live poker
- Sic Bo
As you can see from the list above, BitStarz is not just about slot games. What's more, both the Table Games and the Live Games section feature a good selection of different gambling options.
As usual, roulette and blackjack are the more numerous games, but you can also find several versions of casino poker, baccarat, and more.
Unfortunately, not all games are playable using cryptocurrencies. There is, however, a dedicated tab for Bitcoin players. All of the games featured here can be played with BTC, allowing you to find them with ease if you're only interested in Bitcoin gambling.
One thing you should also be aware of is that some games may be restricted in your location.
+Overall great selection
+Provably fair games
+Loads of progressive jackpots
-Live casino mostly around roulette and blackjack
-Not all games playable with crypto
Licensing & Safety
As safe as it gets
Besides offering a few provably fair games, BitStarz is a casino that has been awarded multiple times by reputable brands in the industry like AskGambers.
Their commitment to security is outstanding, going above and beyond to guarantee full transparency and data security:
- The casino partnered with SoftSwiss, an iGaming platform that provides fraud protection and trusted fair games.
- BitStarz uses SSL encryption to protect all customer's personal data.
- 2-factor authentication is available to those that want an additional layer of security in their account.
As a side note, BitStarz also holds a Curaçao license, which isn't a deal-maker on its own but adds nicely to the mix - just like the fact that they have an RNG certification by iTech Labs.
Is BitStarz a Scam?
In short, no. All in all, BitStarz is one of the crypto casinos that we can recommend when it comes to its overall quality and safety.
However, popular brands like BitStarz are bound to have unhappy customers, including some that share their negative experiences on the web. For instance, claims that the casino doesn't 'pay out' are not unheard of.
The fact of the matter is that BitStarz does confiscate player winnings if they suspect identity fraud or bonus abuse. This is common practice at online casinos, and it shouldn't be considered a scam as long as the casino's action is legitimate. The terms and conditions clearly explain that possibility.
We always recommend that you protect yourself by gathering as much information as possible:
- Read the terms and conditions of any bonus before accepting it and learn about rules like wagering requirements that may prevent you from withdrawing winnings.
- Go through the website's terms and conditions before making your first deposit.
- Always provide real information at casinos that verify your identity, or you will risk having your funds confiscated and your account closed.
That being said, we believe BitStarz could make a better effort to highlight these rules on their website. While BitStarz, in our opinion, is not a scam, there is room for improvement when it comes to its transparency.
Does BitStarz Accept Canadian Players?
Yes! BitStarz welcomes Canadian players from all territories and provinces.
This website caters to a Canadian audience with:
- Dedicated bonuses in CAD (Canadian Dollars)
- Games that are favored by a Canadian audience
- A fully-functional English-speaking website (unfortunately, it's not yet available in French)
However, BitStarz is not licensed by the Canadian government, so keep that in mind when creating an account!
+Partnership with SoftSwiss
+Provably fair games
+2 Factor Authentication available
-Some player complaints
-Lack of transparency
Well-rounded multi-currency acceptance
As BitStarz is, first and foremost, a Bitcoin casino, you can obviously pay with Bitcoins. However, other cryptocurrencies are available: Ethereum, Bitcoin Cash, Litecoin, Dogecoin, and Tether. This list of accepted cryptos could be longer, but it does feature most major players.
If you're looking for a particular coin that isn't offered, do check our cryptocurrency page for a full list of casinos supporting your coin of choice.
In addition, several fiat currencies will also be available to you once you sign up:
- US Dollars
- Canadian Dollars
- Australian Dollars
- New Zealand Dollar
- Japanese Yen
- Chinese Yuan
After creating your account, the available deposit methods for these currencies and your country of residence will show up. You can then opt to add more to your account.
There are also many credit cards, e-wallets, bank transfer methods, and vouchers to choose from.
- Bank Transfer
BitStarz also comes with its own exchange, which allows you to convert BTC to EUR directly on its platform. Even if the conversion fee is not the lowest out there, this feature can be quite convenient.
You are subject to minimum deposits and withdrawals with all payment methods. However, when choosing to play with cryptocurrencies, you are not subject to maximum amounts, but with all other methods, you are.
The casino can also force a KYC check before withdrawing money. This only happens once in every player's lifetime and is a quick process to verify your identity and make sure nobody can steal your money. However, it might be a drawback for some preferring to play with complete anonymity.
While we didn't encounter any issues when withdrawing money ourselves, we know a few instances when players had their winnings withheld. As far as we could gather, this happened with players who had deposited without proof of identity because they provided false information.
Of course, this is against the casino's terms and conditions, but it can feel unfair if you're not aware of them. The fact is that other websites with a strict KYC process, like FortuneJack, are better at disclosing that information.
If you don't want to provide personal data when creating an account, check our anonymous gambling guide.
+Main cryptocurrencies accepted
+Accepts fiat money
+BTC to EUR converter
-Limited number of cryptocurrencies
-KYC process may slow payments
Jarvis ready to assist you
BitStarz is an intuitive website with no outstanding issues and transparent bonus policies, and you should be able to play with ease. However, if you need help, you can easily contact the customer support team that is always ready to assist you.
You can reach the agents 24/7 by email or live chat. However, before you contact them, it might be helpful to go through the FAQ section.
When using the live chat option, you will first be greeted by Jarvis (a tip of the hat to Iron Man's own AI personal assistant). Then, if the BitStarz chatbot doesn't readily solve your questions, you will quickly be re-directed to a real person - which, in our experience, always turned out to be a friendly one.
Unfortunately, all customer support options are only available in a few languages, just like the rest of the website. However, it shouldn't be an issue if you're reading this review since English is fully supported.
+24/7 Live chat
+Crafted FAQ section
-Limited language support
Let us know what you think
Customer service does not understand blockchain and crypto. They also do not pay attention to detail. Seems like children or non professionals are running customer service. Good luck on getting decent help with crypto related problems...
Good, Could Be Better
Yeah, not a bad casino for Bitcoin websites, but don't expect it to be like Bet365 or Coral. If you gamble with Bitcoin, it'll have to do, it's what I'm saying.
nice and all but customer support sucks and it took 6 days to receive my payment
best casino out there! uno de los pocos casinos de grande calidad donde puedo jugar en mi propio idioma :D
been playing there for the past year or so and honestly haven't looked for anything else (i don't care too much about bonus hunting on other casinos anyway). it's really great for the Bitcoin community be able to play in a casino of this caliber
When I learned about the possibility to win a Tesla at Bitstarz, I signed up immediately. Even though I haven't won a Tesla yet, I don't regret it. Far from it actually. I can play all my favourite games like Wild Chase: Tokyo Go, Wolf Gold and Mr. Vegas. Because let's face it; slots are life. Fingers crossed for the Tesla.
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Any extra information we can provide you with
Do note that BitStarz may request personal data before you process your first withdrawal. This is called a KYC check and is a standard procedure at online casinos.
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